FAQ

Of course. Just email us at (hello@SockiSocki.com) or call us as soon as you can on Tel: +45 53 56 60 99.

Yes. You can sign up for our newsletter, for example, or go for one of our sock multipacks, where there’s plenty to save as well.

Shipping How long do I have to wait for my socks? We pack your parcel as soon as we get word that your order has been paid, and hand it over to the carrier from there.

You’ll get a tracking number by email, so you can follow your new socks all the way from our warehouse to your door.

Since we use an external carrier for shipping, things can always go wrong that are outside our control.

This depends on which delivery option you choose at checkout.

You’ll see the carriers available for your country there.

Parcel shop pickup: choose the pickup point that suits you best.

Home delivery: your parcel comes to your address.

Where do I find my order number?

You’ll get an email confirming your order, and your order number is in it. There’s a tracking number too. Email us at (hello@sockisocki.com) if it’s missing and we’ll send it again.

Besides Denmark, SockiSocki sells socks in the following countries through this shop: the Netherlands – Belgium – Luxembourg – Poland – France – Austria – Czechia – Finland. Pick your country at checkout and we’ll take it from there.

At SockiSocki.com we have plenty of
different delivery options. That way you can freely pick the one you feel
most comfortable with / that is easiest for you.

What we can promise you is this

1. You’ll see the exact delivery cost at checkout, before
you pay for your order.

2. You choose between parcel
shop pickup and home delivery, wherever both are available for your country.

No – you don’t notice it at all. On the inside of the sock the button sits completely flat, so there’s nothing to rub against. We tested this part with the button a great deal to be sure it would never become a problem. We’ve tested it on riders wearing tight riding boots, and we’ve tested it in winter boots, in running shoes on a run and so on. Through all of those different conditions, our testers didn’t give the button a thought or have any trouble wearing our socks..

The button is made of plastic. We tried out different solutions, and we came to the conclusion that plastic is the material that handles all our tests best, and so doesn’t bother the wearer. In rare cases the buttons can trigger an allergic reaction in people with particularly sensitive skin, and in people with a plastic allergy.

We have 2 kinds of socks, organic cotton and bamboo.

Our organic cotton socks are made of:

Combed organic cotton, GOTS certified

17% polyamide

3% elastane

Our bamboo socks are made of:

80% FSC certified bamboo viscose

17% polyamide

3% elastane

The packaging we ship your socks in is made from FSC certified recycled cardboard. All our socks are OEKO-TEX certified as well.

SockiSocki socks are made at a family-owned factory in Turkey that has been handed down through generations. Six years ago we were given the chance to take a stake in that factory, so today we are part of the ownership. That combination means we can make the best, most uncompromising and most innovative socks on the market together, for feet all over the world. The factory is BSCI audited and holds FSC and OEKO-TEX certification

50% of The Socki Company is owned by one of the largest makers of underwear and socks in Denmark. That company produces roughly 8-10 million pairs of socks and 2-3 million pieces of underwear a year, mainly for large retail chains in the Scandinavian and German markets. So the expertise and the know-how run deep, and you are assured of a consistently high quality level and a great deal of knitting experience behind every pair.

All our socks are made to the EU standard for fit and size for men, women and children, which most of the retail trade in the EU follows.

Our bamboo socks are made of:

80% FSC certified bamboo viscose

17% polyamide

3% elastane

The packaging we ship your socks in is made from FSC certified recycled cardboard. All our socks are OEKO-TEX certified as well.

Please contact us if you spotted a manufacturing fault when you received your socks. We’ll do our best to put it right. Email us at (hello@SockiSocki.com) or call Tel: +45 53 56 60 99. We’re not letting you walk around in faulty socks.

At The Socki Company you can return your products within 30 days of receiving your order.

Please note the following when you return a product

1. The product must be unused, with labels and packaging intact.
2. You cover the cost of return postage yourself – all responsibility for returned products sits with the sender
3. You will receive your money within 30 days of us receiving the returned product, if and when the product meets SockiSocki’s return rules
4. Returns go to – The Socki Company Aps, Marselisborg havnevej 54, 8000 Aarhus C, Denmark – marked Return
5. To make this process easier and quicker to handle, it is worth using the following form.

Email: hello@sockisocki.com

Tel: +45 53 56 60 99

Phone opening hours:

Weekdays: 10:00 - 12:00

Weekends and public holidays: Closed