Terms of service

Terms and conditions for The Socki Company

The Socki Company
Marselisborg havnevej 54
8000 Aarhus C
TEL: +4553566099
Company reg. no.: 39301644

Payment

The Socki Company accepts online payment by payment card and by the other payment methods shown at checkout. 

Payment will only be charged to your account once the physical item is dispatched, or the virtual product has been created, unless otherwise agreed or stated in your order.

All prices on the website include VAT.
Prices are shown in the currency that applies to your delivery country, and the currency is shown at checkout before you pay.

The Socki Company uses a secure payment server that encrypts all information with the SSL protocol, which means your data is secure and cannot be read by outside parties.

The Socki Company’s own website likewise uses encryption with the SSL protocol.

Delivery

The delivery time for your order depends on the delivery option you choose and is shown at checkout.

The Socki Company dispatches goods with the following: GLS - Business, GLS - Private, GLS - Parcel shop, PostNord - Private, PostNord - Business

Shipping is calculated by weight, and the shipping cost is shown at checkout before you pay.

You can choose between having the parcel sent "without home delivery" or "with home delivery".

You will always receive a track and trace number, so you can follow your parcel from our warehouse to your home.

Right of withdrawal

A full 30-day right of return is given on goods bought on the website, unless otherwise agreed or stated in your order.

The 30-day period starts on the day the order is delivered.

You pay any return costs yourself.

Notice that you wish to withdraw must be given to us no later than 14 days after delivery, and the goods must reach us no later than 14 days after we have been informed that you are exercising your right of withdrawal.

Notice that you wish to exercise the right of withdrawal must be sent by email to Hello@sockisocki.com. The message must state clearly that you wish to exercise the right of withdrawal.

Condition of the goods on return

You are liable for any reduction in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and function of the goods. This means that you may try the item on in the same way as if you were shopping in a physical shop.

If the item has been tried beyond what is described above, it is regarded as used and of reduced value. This means that if you withdraw from the purchase, you will receive only a smaller part of the purchase amount back, or nothing at all. It is up to The Socki Company to assess the condition of the goods.

Right of complaint

A 2-year right of complaint is given on products in accordance with the Danish Sale of Goods Act. The right of complaint covers all faults in software, material and manufacture.

Complaints about faults and defects must be reported to The Socki Company within a reasonable time after you receive the goods.  A maximum of two months is regarded as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.

The right of complaint lapses if the product has been operated incorrectly or in an unusual way.

The Socki Company covers the return costs to a reasonable extent.

For returns, contact the company:

The Socki Company
Malagavej 14 
8000 Aarhus c
TEL: +4553566099

Complaints are not accepted if they are sent cash on delivery.

Customer & privacy policy

We do not resell personal information and we do not pass your personal information on to others; it is only recorded in our customer register. You can have your information deleted at any time.

In order for you to enter into an agreement with The Socki Company, we need the following information:
. Name
. Address
. Telephone number
. Email address

We register your personal data for the purpose of being able to deliver the goods to you.

Personal data is registered with The Socki Company and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we make sure that this always happens with your express consent, so that you are informed about exactly which information is collected and why.

The director and the employees of The Socki Company have access to the information that is registered about you.

The data controller at The Socki Company is: Nikolaj Tolstrup

We do not store or transmit customer information in encrypted form.

As a person registered with The Socki Company, you always have the right to object to the registration. You also have the right to be informed which information is registered about you. You have these rights under the Danish Data Protection Act, and enquiries in this connection should be addressed to Hello@sockisocki.com.

Cookies
On https://sockisocki.com cookies are used for the purpose of optimising the website and its functionality, and thereby making your visit as easy as possible.

You can delete cookies from your computer at any time; see the guide at Webshop Cookies and Privacy Policy.

Log statistics
We use log statistics on https://sockisocki.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from, where on the site they leave, and so on.

The log statistics are used only for the purpose of optimising The Socki Company's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Ways to complain

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the European Commission’s online complaints platform.
ec.europa.eu

When complaining, our email address must be stated: Hello@sockisocki.com, together with the website you bought the item on.